Coaching Corner: Are you assuming?
By Marilou Butcher Roth
One of my clients has a company, and part of her service is a set up with a third party vendor which is not accessible to the client. This week, the third party vendor dropped the ball and now her clients are furious at her, not ever dealing directly with the third party vendor. She can now see that drawing up a disclaimer of sorts and clarifying would have made this situation a much easier road for everyone. No blame here, just clear communication about procedures. How often do you unintentionally omit something that if shared could eliminate confusion down the road?
It never hurts to repeat something, rather than assume the other parties already have a clear understanding. It is our responsibility to communicate in a clear and concise manner. If it seems the other person is not on the same page, find out where the lack of understanding is and explain it differently. Do not assume just because you have delivered information that others understand it. Sometimes it is a situation where we need to communicate, and other times it is a situation where we need to make sure our communication has landed with the person we are communicating with.
This week, make sure your communication is at the level you want it to be. Notice if you are assuming others know certain information. Pay attention to how your communication is received. The clearer your delivery of information, the happier everyone is!
Marilou Butcher Roth
Marilou Butcher Roth is the owner of The MBR Group, a coaching and training company working primarily with REALTORS who have a desire to work and live from a more inspired place. She is also the Broker/Owner of Group REALTORS in Cincinnati.
Marilou is a member of the Ohio REALTORS Board of Directors and past chairman of the organization’s Communications Committee.
